All our orders are fulfilled and shipped by Fulfillment by Amazon and are subject to their return policy. Please read Fulfillment by Amazon's return policy below or visit their returns page for more information.
Visiting the Online Returns Center
If you need to return an item, our online Returns Center will guide you through the returns process and provide you with a printable return shipping label.
Visit our Returns Center
General Returns Policy
You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions. Product-Specific Returns Policies
Some items (such as Kindle, toys, jewelry, or electronics) may have special returns policies. Please visit our Product Specific Policies Return Help page for more information. This page also contains policies for items purchased from third-party Amazon.com Merchants or Marketplace sellers.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refunds page for more details.
For more information visit Fulfillment by Amazon's Returns Page or call Customer Service at 800-201-7575.
The Shamu Store has teamed up with Amazon Services to make buying quick and easy.
You can buy with confidence from The Shamu Store knowing that your purchases are protected by Amazon.com's A2Z Guarantee
Hence when you order from our web site, you will need to use your existing Amazon.com account or create a new Amazon.com account.